Spartan Reviews

There should be a zero-star review option. I successfully was able to submit a transfer of tickets, having to pay $75 as a fee. Oddly enough, the tickets were never transferred, and Spartan customer service was not able to find anything under the transfer information I had provided/received codes and information on. Also - why would a race vendor, especially a company this large, offer a race for children, but not provide some sort of care service while the parents/guardians are competing in their race? I would have gladly paid to have my children (registered for the race and underage) participate in a supervised kid zone or something similar to, while I compete in the adult race. Spartan is an absolute joke and I would never recommend anyone to participate in an event they're connected to.

If I could rate 0 stars I would, complete greed. Don't even bother with them. Consumer rights go out the window. I really enjoyed the first race I did but unfortunately will never do another. Scum.

My husband and I have ran many Spartan races over the years and invited many friends to join us. In 2019 we purchased tickets for a race but due to unforeseen circumstances were unable to attend. They agreed to allow us to transfer to another race with a $20p.p transfer fee. The transfer had an expiry of 1 year.

Due to COVID there were no races to transfer to. We emailed them recently in an attempt to transfer our race, also offering to pay the difference in inflation. However they refused to extend the expiry date despite there being no races during COVID and saying it "wouldn't be fair" on others they scammed money out of.

Their argument was that gift cards have expiration dates. They failed to acknowledge the countless business, especially small businesses that extended their gift vouchers/cards policy throughout the pandemic ensuring consumers were not paying for nothing!

It's a huge shame and it doesn't seem I'm alone in my experience reading the rest of the reviews.

We will no longer be participating in any Spartan events due to this experience.

HORRIBLE CUSTOMER SERVICE. Stay far away from Spartan Race if at all possible. This organization does not care about human interactions or the quality of its customer experience. They take forever to respond, and despite having a customer service team, they are extremely robotic.

One star, because -100 is not possible. We ordered a cap and waterbottle but did not recieve a confirmation e-mail. The money was transferred via iDeal. After contacting customer service they cannot see an order and they will not perform a check or confirm if they received your money. Even after sending printscreens of our transfer. €60,- lost, Spartan, never again.

Spartan has built in EXTENSIVE measures to steal from their customers.

1. They only offer you $50 and $100 gift card options, but if you purchase an $84 ticket plus a $12 race tab plus $40 in insurance and fees, they forfeit the remaining $16 of your gift card and refuse to refund it after contacting them.

During covid, obviously our race got cancelled but they refused to refund. Instead, they offered a code to sign up for a new race that expires within one years time.

Then, a year later, that race is also cancelled and moved, without consent or refund choice, to a day I could not attend and I lost out on 2 tickets, plus fees.

Then, a year later, my husband broke his hand and we had to transfer his ticket to a friend. My husband paid this ticket and fees full out, but then had to pay $15 to transfer to a friend. That is acceptable, but then my friend was forced to pay an ADDITIONAL $50 in fees (that my husband already paid) for "insurance" and "parking".

Spartan is a scam, they are thieves, and they should be sued.

Disgusting! They are very happy to take your money, cancel races, collect interest on the money, and collect job keeper, but won't give credits or refunds. When you can race the atmosphere and races are pretty poor. Not worth it, never again.

HORRIBLE. They take your $400 then move the race three hours further for no reason and won't refund the money. Then claim it's for the health and safety of participants. BS- they are a scam and ripoff.
Reached out to a lawyer today- I don't care how much it cost, these sketchy people are getting put on blast.

They don't offer an effective way to communicate and they don't offer refund for the bad service

Entered the trail run (not the obstacle..) and shouldn’t have mattered which event, but it really did have a significant difference.
Such a shame really as the event set up was great. But zero communication pre race, start time was just “pending” when I finally found a generic start time online of 7:45am, and you must be there an hour prior to register. Registration opens at 6:30am. Arrived at 6:45.. registration not even open. Opens at 7am, and start time now 8:45 (could’ve been told this in advance!!) none of their registration computers worked for this particular event but worked for all others. Just a shambles really.

No “ready and raring to go” start line like the obstacle runners got.. again, a real shame as it’s not a cheap event. And they basically just got a “go” and that was it.. no warm up, no psych that I thought this event should have (I’ve entered many obstacle courses and they ALL treat every entered event, even the kids ones with the same hyped up warm up). Just really disappointing.
Then we got one photo of just running on flat after the event.. doesn’t represent the “trail” run we entered, and no picture of jumping over the fire at the end.. it’s like the trail run was just an add on and didn’t matter. Real shame. Won’t be entering another one.